FAQ

Frequently Asked Questions (FAQ) - WiscoTreats.com

Welcome to the WiscoTreats.com FAQ page! Here you'll find answers to some of the most common questions about our products, ordering process, and shipping. If you don't find the answer you're looking for, please don't hesitate to Contact Us.

Products & Quality:

• What kind of products can I find on WiscoTreats.com?

  At WiscoTreats.com, we offer a curated selection of high-quality products originating from the best small businesses in Wisconsin. Our catalog includes delicious foods and unique goods that showcase the craftsmanship and flavor of our home state.

• How do you ensure the quality of the products?

  We are passionate about quality! Each product featured on our website has been hand-selected for its exceptional quality and the dedication of the Wisconsin business that produces it. We strive to partner with manufacturers who use the finest ingredients and time-honored methods.

Ordering & Account:

• Do I need to create an account to place an order?

  While creating an account is not required to place an order, it offers benefits such as saving your shipping information for faster checkout in the future and allowing you to track your order history.

• How do I place an order?

  Simply browse our website, select the items you wish to purchase, and add them to your cart. Proceed to the checkout ¹ page, where you will enter your shipping and payment information. Once your order is confirmed, you will receive an ² email confirmation.  

   

• What payment methods do you accept?

  Visa, Mastercard, American Express, PayPal, ShopPay, Discover

• Can I make changes to my order after it's been placed?

  As we process orders quickly to ensure prompt shipping directly from the manufacturer, we may not be able to make changes once an order has been placed. Please double-check your order carefully before submitting it. If you have an urgent request, please [Contact Us - as soon as possible, and we will do our best to assist you.

Shipping & Delivery:

• Where do your products ship from?

  To ensure you receive the freshest products possible, each item on WiscoTreats.com ships directly from the manufacturer in Wisconsin. We do not warehouse any products ourselves.

• Why do you ship directly from the manufacturer?

  Shipping directly from the manufacturer guarantees that you receive your products in the freshest manner possible, minimizing transit time from production to your doorstep.

• How does shipping work?

  Once you complete your order, we handle the logistics of getting your products to you. We have negotiated great shipping rates, and we will forward a pre-paid shipping label to the manufacturer. They will then ship your order directly to your provided shipping address.

• How much does shipping cost?

  Shipping costs will vary depending on the manufacturer, the weight and dimensions of the products ordered, and the destination. You will see the calculated shipping costs at checkout before you finalize your purchase. We strive to offer the most competitive rates possible thanks to our negotiated agreements.

• What if a manufacturer offers free shipping?

  If a specific manufacturer offers free shipping on their products, our policy and the shipping rates displayed at checkout will reflect this. You will benefit directly from any free shipping offers provided by our partners.

• Can I get expedited shipping?

  Expedited shipping options may vary depending on the manufacturer. If you require expedited shipping, please Contact Us before placing your order to inquire about available options and associated costs.

• How long will it take to receive my order?

  Delivery times will vary depending on the manufacturer's processing time and the shipping carrier's transit time. Once your order has shipped, you will typically receive a tracking number via email (if provided by the manufacturer) so you can monitor its progress. Please note that since items ship directly from different manufacturers, you may receive separate shipments if your order includes products from multiple vendors.

• What if I have specific questions about shipping for my order?

  For any specific questions regarding the shipping of your order, please don't hesitate to Contact Us  We're here to help!

Returns & Exchanges:

• What is your return policy?

  Our return policy may vary depending on the specific product and the manufacturer's policies. Please refer to the individual product page for details on whether a product is eligible for return. If you have an issue with your order, please Contact Us  and we will work with the manufacturer to find a resolution.

• What if my order arrives damaged?

  If your order arrives damaged, please contact us immediately with photos of the damaged packaging and products. We will work with the manufacturer and the shipping carrier to resolve the issue promptly.

Contact Us:

• How can I contact WiscoTreats.com?

  You can reach our customer support team by visiting our [Contact Us page or Email Jason@WiscoTreats.com We'll do our best to respond to your inquiry as quickly as possible.

We hope this FAQ page has been helpful! Thank you for supporting WiscoTreats.com and the wonderful businesses of Wisconsin.